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Add an option to completely disable Fibi AI agent

  • Some people may not want AI in their live chat

What AI feature?
Status: Completed4 comments

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Comments4

  • Bruno H changed status to Completed
    Team•

    May 22, 2025

    Pinned

    You can now fully disable Fibi from your workspace under Settings → Support → Fibi (AI) Agent. There’s also an option to edit the system prompt if you’d rather customize how the AI responds instead of turning it off completely. Let me know if you run into any issues!

  • Saf

    •

    Nov 27, 2025

    I dont see this do i need to be in the starter plan for this?

    • Markus Palm

      Team•

      Nov 29, 2025

      Hey Fibi is not enabled on Free plan, so you don’t have to disable it or be on the Starter plan.

      But you can disable it from Automations → Deploy:

  • David Boya

    •

    May 20, 2025

    +1

    The Fibi AI agent is currently providing way too long answers.