AI conversation attribute categorization without Fibi as a step

I want AI conversation attributes to categorize and route conversations based on their meaning, without requiring a 'Let Fibi answer' step or a reply to the customer first. Exact keyword matching is not reliable enough.

For example, we route incoming emails to either our Questions or Bugs team. Questions should use our documentation to answer the customer. Bugs need diagnostic questions to collect the missing details, then a faster handoff to a human.

The AI should first read the email silently, set the relevant conversation attributes, and let the Workflow route it to the correct team and instructions. Fibi can then reply if that branch requires it, or the conversation can go straight to a human.