Allow survey responses to be stored as user attributes

Let teams save survey answers directly into user attributes. This would be useful because survey responses often become targeting, routing, segmentation, and personalization data.

Each survey question should be configurable to โ€œStore answer to a user attributeโ€. Teams can either choose an existing attribute or create a new one, and responses are then written to that user profile as people answer the survey.


Survey answers should not only live inside survey results. Teams often want to reuse that data elsewhere, for example:

  • Segmenting users based on survey answers

  • Triggering follow-up outbound messages

  • Routing conversations or tickets based on a response

  • Personalizing Messenger content

  • Filtering users in the dashboard

  • Syncing response data into other workflows later

Post type
๐Ÿ’ก New feature
What part of Outbound?
Surveys

Please authenticate to join the conversation.

Upvoters
Status

In Review

Board

Outbound

Date

2 months ago

Author

Markus Palm

Subscribe to post

Get notified by email when there are changes.