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Allow triggering surveys after a certain event ("Transactional Surveys")

Outbound

  • e.g., triggering surveys after users have suggested feedback: “Thanks for the feedback! Is there anything else we could improve?“

  • e.g., triggering surveys after a customer support ticket is closed: “How would you rate your experience with our support team?”

  • e.g., trigger survey 10 days after user registered

What part of Outbound?
Posted by Markus Palm ·
3 comments

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Comments3

  • Renata Mitrega

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    Jul 14

    •

    Merged request

    •

    1 vote

    Trigger surveys via SDK/API (Custom Events)

    I want to be able to trigger surveys manually via the SDK or API based on custom events (e.g., after a specific user activity) without needing a URL change. This would allow for more precise targeting of surveys based on in-app actions.

  • Melvin Valster

    •

    Feb 15, 2025

    Is this possible through the API somehow?

  • Markus Palm

    Team•

    Nov 4, 2024

    Hey! Currently, there’s no exact way to do this. I’ll merge this post with an already-existing one so it can get some more upvotes before we implement this!