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[Analytics] Support analytics displaying incorrect or inconsistent values

Reports

Support analytics showing N/A for median response time and individual TTFR.

Median Resolution Time graph is also showing confusing values.

Values per date change when the overview duration is changed i.e. from 7 days to 30 days, which shouldn’t happen

Posted by Junior Garcia ·
Status: Completed1 comment

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Comments1

  • Bruno H changed status to Completed
    Team•

    Mar 20

    Pinned

    Hey everyone, just deployed many improvements to this, please let me know if you’re still seeing any unexpected results.

    P.S. We are also working on a complete rework for the analytics feature with advanced reporting capabilities, we are rewriting it from scratch to be much more reliable and offer many more capabilities:

    https://feedback.featurebase.app/p/adding-new-metrics-in-support-stats-conversations-and-emails