Auto suggest known fix for recurring issues before creating a new ticket

When a repetitive problem comes in that we have already seen and solved before, we would like the system to automatically suggest the known fix to the person reporting it, instead of a brand new ticket being created that our team has to triage from scratch again. Ideally this could even resolve or close the ticket automatically once the known fix is suggested, saving our team time on repeat issues. Raised during a demo call. We are a franchise network handling IT support and feedback for around 500 to 600 internal franchise users, and want automation that reduces repeat manual triage.