Automated follow-up from Fibi to see if customer got answer

Fibi should automatically follow up with customers after a certain time to see if they got the answer or not, and if they need to be connected with a human.

This should be customizable, e.g., different time periods, option to offer human and not, etc.

Post type
πŸ’‘ New feature
What part of support platform?
Fibi AI Agent

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Upvoters
Status

In Review

Board

Support platform

Date

8 months ago

Author

Markus from Featurebase

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