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Automated follow-up from Fibi to see if customer got answer

Fibi AI Agent

Fibi should automatically follow up with customers after a certain time to see if they got the answer or not, and if they need to be connected with a human.

This should be customizable, e.g., different time periods, option to offer human and not, etc.

What AI feature?
Posted by Markus Palm ·
Status: Completed3 comments

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Comments3

  • Markus Palm changed status to Completed
    Team•

    Jun 18

    Pinned

    Fibi now automatically follows up with helpful clarifying questions / asking if customers got their answer.

    We also recommend setting up a dedicated Workflow for stale conversations to automatically follow up or close any abandoned/stale conversations!

  • DEEPESH LAKHERA

    •

    Jun 23

    how to disable it ?

  • Markus Palm

    Team•

    Jun 30, 2025

    This will come with Workflows & automations for the Support Platform