AI conversation attribute categorization

Use Fibi AI to automatically classify incoming conversations into defined attributes - so you can route faster and act smarter.

Automatically fill in custom fields like product, priority, or issue type based on conversation content with AI to save time for human agents.

Post type
πŸ’‘ New feature
What part of support platform?
Fibi AI Agent

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Upvoters
Status

Next

Board

Support platform

ETA
Apr 10, 2026
Date

6 months ago

Author

Markus from Featurebase

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