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Create posts from survey responses

Outbound

Often survey responses include valuable feedback & requests that should be individual posts.

Instead of having to create them manually, there should be an option to turn a response into a post to save PMs time. It should:

  • Automatically populate the user whose behalf the post is made

  • Automatically fill in the title/description with the survey response

Also once we have a Live chat & help desk module, it should be possible to click ‘Open live chat’ and follow up with users after their response.

For example, someone maybe hasn’t understood how to use a feature, and it would be really convenient to immediately help them out by opening the live chat.

What part of Outbound?
Posted by Markus Palm ·
Status: Planned2 comments

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Comments2

  • Melvin Valster

    •

    Feb 15, 2025

    Was shocked to find out this wasn’t already a feature. Written feedback from surveys is kind of a dead end in the current product :/

    • Markus Palm

      Team•

      Feb 15, 2025

      It’s not too hard to implement. We just have a massive backlog, so it’s hard to prioritize smaller things rn.

      But we are probably gonna implement it very soon.