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Stay awesome,{{admin.first_name}} from {{organization.displayName}}

Hey {name|there}! 👋

I want to be able to set a custom introduction or prompt for the AI-generated answers in the conversation inbox (e.g. "Hey, I'm {my name}, I'm happy to help you"). This would allow for a more personal touch when using the AI to draft manual responses.

Featurebase

Custom introduction for AI-generated agent replies

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