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Customer health score

General

In the users module, we can proactively analyse conversations and feature requests from customers to determine stale/undelivered needs to show a score of customers that are likely to churn.

These can be reported at the top of the users module to let the team fix problems before customers leave.

Post type
💡 New feature
Posted by Bruno H ·
1 comment

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Comments1

  • Francois Jullien

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    Apr 14

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    Merged request

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    1 vote

    Account Health Dashboard for CSMs

    I want a tool in Featurebase that helps CSMs identify account health. It should ideally provide a dashboard or health score based on user engagement, sentiment, and support interactions to help manage accounts more effectively. This would help us proactively identify at-risk accounts and monitor overall customer success.