Customize the Bot’s Handover Confirmation Message

I’d like the ability to fully customize the message the AI bot sends when asking about handing a conversation over to a human agent.

Currently, the default handover confirmation (e.g., “Would you like me to connect you with the support team…”) cannot be modified or disabled.

Providing customization options would allow teams to control tone, wording, and context to better match their brand voice and avoid confusing or inappropriate messages being shown to end users.

This includes editing, replacing, or removing the default handover text.