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Direct Messages

Requests & Insights

I can envision that implementing this feature would be a substantial project, but it has the potential to significantly enhance communication with our clients.

A practical use case for this feature would be when a user posts feedback, and we have follow-up questions. Instead of having to search for their email and send a message, direct messaging within the platform would streamline the process.

To ensure flexibility, we could make it an option in the settings. We could enable it only for team member to user, or we could offer the choice to allow direct messaging between users as well.

Posted by Igor Krezić ·
Status: Completed2 comments

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Comments2

  • Markus Palm changed status to Completed
    Team•

    Jun 1, 2025

    Pinned

    Hey! This is now possible with our brand-new Support platform, which, in addition to supporting your customers, also lets you start conversations with all your users (with in-app messages and via email).

    We’re extremely excited about this, and we hope you’ll enjoy it. 🙌

  • Markus Palm changed status to In Progress
    Team•

    Jan 1, 2025

    Pinned

    Will come with the Live chat & help desk module