Fibi AI chat stoped asking for the user’s email

I have the Basic level of Fibi AI chat, and previously it always asked for the user’s email address when it was going to hand the conversation over to a human, but I’m no longer receiving that information. It stopped five days ago. What can I do?

Post type
🐛 Bug
What part of support platform?
Fibi AI Agent

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Upvoters
Status

Awaiting clarification

Board

Support platform

Date

3 days ago

Author

SmakShare

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