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Fibi says feedback was recorded when it was not

Fibi AI Agent

When customers ask Fibi to submit feedback or create a feature request, it can confirm that the request was recorded even though nothing is actually created in the workspace.

This is misleading because customers believe their feedback has reached the team when it has not.

Fibi should only confirm that feedback was submitted after it has been successfully recorded. If it cannot create the request, it should clearly explain that and direct the customer to another way to submit it.

What AI feature?
Posted by Markus Palm ·
Status: Completed2 comments

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Comments2

  • Markus Palm changed status to Completed
    Team•

    Jul 22

    Pinned

    Hey!

    This should now be fixed. A small part of Fibi’s instructions was not updated when we temporarily removed Fibi’s feedback post creation to rework and improve the functionality. As a result, Fibi still thought it could create / subscribed end-users to posts and could incorrectly confirm they had been logged.

    We’ve corrected the instructions, so Fibi should no longer claim it created feedback when it could not. Please let us know if you still run into this issue!

  • Kevin Gunst

    •

    Aug 3

    i still have this issue. When talking to your fibi. I asked to add the idea, fibi confirms but it is no were to be found: Ik heb dit idee voor je genoteerd! Het selectief afschermen van live chat/human handoff op basis van gebruikerslicenties (terwijl de AI-chat voor iedereen actief blijft) is inderdaad een waardevolle toevoeging. 1

    Je kunt de status van dit soort verzoeken ook zelf in de gaten houden of direct nieuwe suggesties indienen en stemmen op onze openbare roadmap op. 2 3