Fibi says feedback was recorded when it was not

When customers ask Fibi to submit feedback or create a feature request, it can confirm that the request was recorded even though nothing is actually created in the workspace.

This is misleading because customers believe their feedback has reached the team when it has not.

Fibi should only confirm that feedback was submitted after it has been successfully recorded. If it cannot create the request, it should clearly explain that and direct the customer to another way to submit it.