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Requests & Insights

Many companies use forums for feature requests and bug reports, but tools like Featurebase can be more efficient for user engagement.

However, I understand that forums are still needed in some cases. Expanding into this area would be great, maybe as a premium account feature?

This approach could truly set you apart from other solutions, making Featurebase the ultimate tool for feedback and communication.

Posted by Igor Krezić ·
1 comment

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Comments1

  • Nathan D.

    •

    Jul 27

    I agree with Igor’s take, but with a bit of a twist. Users are often spread out over several platforms (Whatsapp, Facebook, Discord, Reddit…) and will naturally want to post things and discuss them over there.

    I don’t think the goal is to bring all users and all discussions to Featurebase (which is currently met by gentle pushback from casual users), but rather to build the tools within these platforms which make it super easy to search, reference and share Featurebase discussions, create new Featurebase discussions, or tag a message or post as relevant to a given Featurebase discussion.

    In this sense, I feel that bots are the closest tool and are already very common on Discord and Reddit. Having SSO extend to these bots to centralize a user’s activity into a single account would be incredible.

    This would also be a major accessibility feature given that people would be able to interact with these bots in an environment that they already master, driving greater adoption. Power users will keep using the Featurebase webapp and all its advanced features.