You can either turn the whole Help Center private and require all users to log in to access it or have a public Help Center and only restrict specific articles.
The Help Center is now following the same rules as the global organization setting. For example, when your organization is private, the help center will now also be and use the same authentication method you had for the feedback portal.
This would be great for us as well. In addition, would be nice to password protect or authenticate only specific collections as well (internal vs. external facing articles as an example).
Matthias (Admin)
•
Oct 4, 2024
This is also a usage criteria on our end - If help center articles could be bound to roles like the Feedback Boards and restricted to private that would be essential
NickCaseG3r
•
Aug 29, 2024
This would be a make-or-break in terms of us using the Help Center. If our Organization-level is set as “Private”, that should carry across everything, including the Help Center.
Bruno H
Team•
Aug 29, 2024
Thanks for the feedback, yeah completely agree, this should be pretty easy to roll out. We’ll discuss when we can get to this.
David Watson
•
Aug 29, 2024
If we could do this along with having a second Help Center for our team that would be awesome
Robi Rohumaa
Team•
Aug 14, 2024
Hey,
It’s not possible to do this at the moment. We’re looking to add this functionality sometime in the future.
Log in to comment and vote
Comments12
Jan 1, 2025
PinnedHi! This is completed now.
You can either turn the whole Help Center private and require all users to log in to access it or have a public Help Center and only restrict specific articles.
Here’s the full guide: Help Center privacy controls
Oct 8, 2024
PinnedThe Help Center is now following the same rules as the global organization setting. For example, when your organization is private, the help center will now also be and use the same authentication method you had for the feedback portal.
Bruno H
Oct 8, 2024
More improvements to restrict access per article, etc. is planned. You can upvote it here: Private Help Center articles & collections
Matthias (Admin)
Nov 20, 2024
@Bruno from Featurebase Any updates on the restriction to user roles like for boards - this would help a lot! Thanks :)
Bruno H
Nov 20, 2024
Hey @Matthias (Admin),
Yup, planning to release this by the end of the week. Will keep this post updated on the progress: Private articles & collections for Help Center
Matthias (Admin)
Nov 20, 2024
Awesome 🎉
Logan Deyo
Aug 14, 2024
This would be great for us as well. In addition, would be nice to password protect or authenticate only specific collections as well (internal vs. external facing articles as an example).
Matthias (Admin)
Oct 4, 2024
This is also a usage criteria on our end - If help center articles could be bound to roles like the Feedback Boards and restricted to private that would be essential
NickCaseG3r
Aug 29, 2024
This would be a make-or-break in terms of us using the Help Center. If our Organization-level is set as “Private”, that should carry across everything, including the Help Center.
Bruno H
Aug 29, 2024
Thanks for the feedback, yeah completely agree, this should be pretty easy to roll out. We’ll discuss when we can get to this.
David Watson
Aug 29, 2024
If we could do this along with having a second Help Center for our team that would be awesome
Robi Rohumaa
Aug 14, 2024
Hey,
It’s not possible to do this at the moment. We’re looking to add this functionality sometime in the future.