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Improve UX for notifying users without board access

I am experiencing frustration and miscommunication when notifying or @mentioning users who do not have access to a specific board.

When I notify a user about a status change, they receive an email, but if they click the button in the email, they are met with an 'access denied' message.

I need a clear message or improved UX to indicate when a user I am trying to notify or @mention does not have access to the board, preventing ineffective notifications and confusion.

Post type
✨ Other
What part?
Feedback portal, Dashboard
1 comment

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Comments1

  • Product team

    •

    Nov 14, 2025

    The UX make it feel and look like we are @ mention someone when we are in fact not notifying the user