Skip to main content

Integration with Freshdesk for feedback

Requests & Insights

It would be great if you could integrate with freshdesk. It would be more convenient to work with questions or bugs that users write directly to the board. With integration, the question or bug could be sent directly to the freshdesk and handled as part of the technical support.

Post type
🔗 Integration
Posted by Kseniia ·
5 comments

Log in to comment and vote

Comments5

  • Markus Palm

    Team•

    Oct 15, 2025

    Pinned

    Hey everyone,

    The Freshdesk integration isn't on our roadmap at the moment. We're currently focusing on improving our own fully native support platform.

    If you’re using a 3rd party support platform that we don’t have integrations for, I strongly encourage taking a look at our own. It’s not only already included in your subscription, but will also save you a lot of money and provide a more cohesive experience.

    We're planning to redefine what a modern support experience looks like by bringing it together with your product suite and AI.

    I think you'd be very impressed by the ecosystem advantages, and I believe there will very soon be nothing that Freshdesk has on the support side that we don't.

    Happy to answer any questions via live chat!

    - Markus, Co-founder of Featurebase

  • Matthias (Admin)

    •

    Apr 28, 2025

    This would be awesome if that could also be integrated with the new live chat.

  • Robi Rohumaa

    Team•

    Aug 20, 2024

    Hey,

    I can’t currently give you a timeline on when we start working on this, but I added you as an upvoter to Integration with Freshdesk


    It would help a lot if you could also describe your ideal use case with the integration in the post I linked.

    • Josef

      •

      Oct 3, 2024

      Hey, since there was no answer from OP, and i also would like to see a Freshdesk integration, here are my two cents :)

      Basically, if possible, i would want a similar integration like Zendesk, this doesn’t match the description, but probably would be part of the same task for this integration.

    • DEEPESH LAKHERA

      •

      Sep 12, 2025

      Hey @Robi Rohumaa my use case would be pull only that feedback tickets from freshdesk it was marked for product limitation, enhancement ask by support spoc so that its comes direct input to product team.