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Stay awesome,{{admin.first_name}} from {{organization.displayName}}

Hey {name|there}! 👋

As a user, I am seeing internal reference codes, like [REF-RESEARCH:XYZ], in the support messages from the AI bot. These codes should not be visible to end-users as they are confusing and serve no purpose for them. This seems to be a bug in how the AI agent's internal markers are processed and displayed.

Featurebase

Internal AI reference codes are visible to end-users in support messages

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