Set conversation attributes when creating a ticket

Allow conversation attributes to be chosen at the moment a new ticket is created, rather than only after the ticket exists. Currently the ticket must be created first and then located again to fill in the attributes, which doubles the work when the information is already known at creation time. The creation dialog (see attached screenshot of the Create new ticket view) offers no place for these attributes even though there is room for them. The selection must expose the existing conversation attributes so the values link to the current attribute set; adding a separate new value that does not integrate with the existing attributes would not solve the problem.

Post type💡 New feature

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Upvoters
Status

In Review

Board

Requests & Insights

Date

About 1 hour ago

Author

Bryan ten Kate

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