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Source / channel field for feedback posts

Requests & Insights

See whether a post is created coming from intercom, hubspot, zendesk, widgets, live chat, public forum, etc.

Especially as now you can create posts straight from our live chat on behalf of users and there could be some misunderstandings otherwise.

Also sometimes the context of where the posts was created is important.

Posted by Markus Palm ·
Status: Completed1 comment

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Comments1

  • Kateryna Babenko changed status to Completed
    Team•

    Sep 25

    Pinned

    Hey everyone!

    As part of Feedback 2.0, you can now see where the feedback behind a Request came from through its Insights.

    Open a Request’s Insights tab to review the supporting feedback and follow its source link for the original conversation or submission. You can also filter between Support and Feedback Portal evidence.

    Learn more about Insights →