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Split changelog auto-subscribes into options per channel

Outbound

Currently, there is only the option to auto-subscribe new users no matter where they come from.

This has the unfortunate consequence of subscribing everyone who emails us, which goes into the support module.

These are users who have never seen any privacy policy or opt in to subscribing, so it would be great if you could split this option into:

  1. Auto-subscribe new support users

  2. Auto-subscribe new identified users (authenticated through the SDK, or logged in to the feature portal and interacts with posts)

Not sure if this is easy or not, but for now we cannot auto-subscribe all which is a drag.

Post type
💡 New feature
What part of Outbound?
Posted by Tobias Lønnerød Madsen ·
Status: Awaiting clarification4 comments

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Comments4

  • Erik Kaljumäe changed status to Awaiting clarification
    Team•

    Jan 14

    Pinned

    Hey @Tobias Lønnerød Madsen, thanks for the suggestion!

    Could you elaborate on how this wouldn't be doable via user segmentation?

    I'm interested to hear your thoughts on that.

    • Tobias Lønnerød Madsen

      •

      Jan 14

      Oh, I honestly had not considered user segmentation as a way to accomplish this.
      It just feels wrong to subscribe random users who may email us, but I guess it would be possible to have them exist without a segment, and specifically segment users who come in through SDK authentication?
      How do you guys view changelog subscriptions, they are not for users who have actually opted in to receive communications, but rather everyone? Feels like a small GDPR minefield to treat it that way.

      • Erik Kaljumäe

        Team•

        Jan 14

        Hey,

        That's a great question.

        You're right, you could definitely segment users who come in through SDK authentication.

        Since you can set custom fields via SDK auth, you could add a field that syncs with your platform's email preferences.

        For example, you could create a segment with a filter like "getEmailNotifications" is true.

        Regarding GDPR, we've aimed to make the process as straightforward as possible.

        Users can always manage their email preferences or unsubscribe via a link included in every email.

        You also have the option to completely turn off automatic subscriptions or add new users to the subscribers section in the Changelog settings.

        Would you prefer to do that instead?

        Let me know what you think

        • Tobias Lønnerød Madsen

          •

          Jan 14

          Yeah, for now I’ve disabled the auto-subscribe and set up an API to rather subscribe new users as they sign up in our app. We wouldn’t need this at all however, if this feature request would be tackled, and we could just say that only identified users are auto-subscribed, not people sending us emails.