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SSO + public access simultaneously

General

Add the ability to have SSO + public portal access enabled simultaneously.

We use SSO linked to our platform, which works well for existing customers - they're automatically authenticated and can access the portal without creating a separate account. However, we also have prospects we're actively in sales conversations with who don't have a booking platform account yet, meaning they currently can't access our portal at all.

We want existing customers to continue logging in via SSO as they do today, while prospects and unauthenticated visitors can still access the portal publicly - at a minimum to browse our roadmap and get a sense of what we're building. Ideally, we'd also be able to invite specific prospects directly to the portal before they have a platform account.

Without this, we're forced to choose between a seamless SSO experience for customers and visibility for prospects, which limits how we use the portal as a sales and transparency tool.

Post type
💡 New feature
Posted by Jeroen Boks ·
Status: Completed2 comments

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Comments2

  • Markus Palm changed status to Completed
    Team•

    Apr 13

    Pinned

    Hey Jeroen,

    Good news - there was a slight confusion and actually it’s already supported. You just need to switch your portal from private to public in Settings → Organization access, while keeping SSO configured.

    Here's how the flow works once you do that:

    • Anyone (including prospects) can land on the portal and browse the roadmap, feedback, and changelog freely - no account needed.

    • When a user tries to perform an interactive action (vote, comment, submit a post), you can require them to sign in (guide here), with granular control over which actions require that. For example, only when someone wants to create a post. Because SSO is configured, that prompt automatically redirects them to your C Teleport login page - they never see a Featurebase signup form.

    • Existing C Teleport customers get the same seamless experience they have today: auto-authenticated from your platform, no extra steps.

    • Prospects can browse everything without friction. If they want to interact and aren't a customer yet, that's a natural moment to convert them into one.

    Let me know if you have any questions! :)

  • Markus Palm changed status to ASAP
    Team•

    Apr 7

    Pinned

    Hey! We’re going to have it out within a week or so!