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Support Featurebase surveys in the Help Center

Outbound

Some customers want to ask their users certain questions on their specific articles, and Featurebase surveys would be the perfect way to do it

Post type
💡 New feature
What part of Outbound?
Posted by Markus Palm ·
Status: Completed1 comment

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Comments1

  • Markus Palm changed status to Completed
    Team•

    Jul 21

    Pinned

    Hey everyone!

    This has been supported through Outbound Surveys for some time now. You can show a Survey across your Help Center or target specific articles using their URL, path, or unique article ID.

    To set this up:

    1. Go to Dashboard → Outbound.

    2. Create or open a Survey.

    3. Open Rules.

    4. Add a Current page URL condition.

    5. Enter the URL, path, or unique ID of the Help Center article you want to target (e.g. URL contains “help.featurebase” and URL contains “1634299”). I recommend leaving only the article ID in the targeting as the title part of the URL can change when changing the article title.

    6. Save and set the Survey live.

    You can also combine the URL rule with audience or time-on-page conditions for more precise targeting.

    Learn more in Creating Surveys and Outbound message rules.