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Tickets API for Data Export

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I want to be able to export ticket data (Customer, Back-office, and Tracker tickets) via the API so that I can analyze the data in external tools. Currently, the Support API focuses on conversations, but doesn't seem to provide a way to bulk export or retrieve all ticket details for analysis.
Posted by Tess Hoogeboom ·
Status: Already exists1 comment

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  • Erik Kaljumäe changed status to Already exists
    Team•

    May 13

    Pinned

    Hi @Tess Hoogeboom,

    Thanks for the feedback.

    We do have a tickets API that allows fetching ticket data here:

    https://docs.featurebase.app/rest-api/tickets/getticket

    You can use that endpoint to retrieve ticket details for your analysis workflow.