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Hey {name|there}! 👋

An agent is trying to upvote a feature request from Intercom, using the Featurebase integration, but we are getting “Upvote Not Possible - Cannot Upvote because this user’s profile has no email address in Intercom”, but this is not the case, the merchant has all the details. I will attach some screenshots below:<img data-width="100%" data-align="left" data-featurebase-content-key="5febde12dc56d60012d47db6/post/688b5d48ba75b632885673f0/01986063-6b11-7fcc-8049-397623df2f4e/b64u-Q2xlYW5TaG90IDIwMjUtMDctMzEgYXQgMTUuMDkuMjUucG5n.png" data-featurebase-content-filename="CleanShot 2025-07-31 at 15.09.25.png" src="https://5febde12dc56d60012d47db6.featurebase-attachments.com/c/post/688b5d48ba75b632885673f0/01986063-6b11-7fcc-8049-397623df2f4e/b64u-Q2xlYW5TaG90IDIwMjUtMDctMzEgYXQgMTUuMDkuMjUucG5n.png?X-Amz-Expires=3600&amp;X-Amz-Date=20260225T190000Z&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=DO801TYC4FCVNNEKURKM%2F20260225%2Ffra1%2Fs3%2Faws4_request&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=df893471865117a1cc2a7dc5b76dff6fc05019a6166a302e9953afd52b52773a"><img data-width="100%" data-align="left" data-featurebase-content-key="5febde12dc56d60012d47db6/post/688b5d48ba75b632885673f0/01986064-e609-7122-a476-cc779b674713/b64u-Q2xlYW5TaG90IDIwMjUtMDUtMDYgYXQgMTcuNTAuMzAucG5n.png" src="https://5febde12dc56d60012d47db6.featurebase-attachments.com/c/post/688b5d48ba75b632885673f0/01986064-e609-7122-a476-cc779b674713/b64u-Q2xlYW5TaG90IDIwMjUtMDUtMDYgYXQgMTcuNTAuMzAucG5n.png?X-Amz-Expires=3600&amp;X-Amz-Date=20260225T190000Z&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=DO801TYC4FCVNNEKURKM%2F20260225%2Ffra1%2Fs3%2Faws4_request&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=d71236f5824bfcdcd75e96a354099c91a429a7e8d03a14a5442e07d8f6fbe4f1" data-featurebase-content-filename="CleanShot 2025-05-06 at 17.50.30.png">

Featurebase

Upvoting on behalf bug in Intercom integration

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