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Stay awesome,{{admin.first_name}} from {{organization.displayName}}

Hey {name|there}! 👋

It’s currently not always clear to the end-user if Fibi has forwarded the conversation to a human team or not:<img data-width="100%" data-align="left" data-featurebase-content-key="5febde12dc56d60012d47db6/post/6890685d89325664a868b9de/01987417-4761-7eee-a9c3-357a81c728aa/b64u-Q2xlYW5TaG90IDIwMjUtMDgtMDQgYXQgMTAuNTguNDUucG5n.png" src="https://5febde12dc56d60012d47db6.featurebase-attachments.com/c/post/6890685d89325664a868b9de/01987417-4761-7eee-a9c3-357a81c728aa/b64u-Q2xlYW5TaG90IDIwMjUtMDgtMDQgYXQgMTAuNTguNDUucG5n.png?X-Amz-Expires=3600&amp;X-Amz-Date=20260805T100000Z&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=DO801TYC4FCVNNEKURKM%2F20260805%2Ffra1%2Fs3%2Faws4_request&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=30f768316fcf275473b5c4b163b93a40cf61a8cd14a300225d85b6f70d2d9008" data-featurebase-content-filename="CleanShot 2025-08-04 at 10.58.45.png">

Featurebase

[UX] Unclear if Fibi escalates to human

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