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Zendesk integration

Create a Zendesk app that enables support teams to:

  • Search for Featurebase posts

  • Link a support ticket to a post & subscribe the customer that initiated the support ticket

  • Create a new post from a support ticket

Post type
🔗 Integration
Status: Completed9 comments

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Comments9

  • Bruno H changed status to Completed
    Team•

    May 22, 2024

    Pinned

    The Zendesk integration is now officially live! :)

    Check out the release notes here Zendesk Integration

  • Bruno H

    Team•

    May 13, 2024

    Pinned

    The integration was finished and submitted to Zendesk for review last Friday, we're now just awaiting their approval.

  • Bruno H changed status to In Progress
    Team•

    May 8, 2024

    Pinned

    We're currently working on the Zendesk integration and are in the final stages. We should have everything ready in the next few days + the time it takes to submit the integration to Zendesk.

  • Mamane Bello

    •

    Mar 9, 2023

    How soon are we going to have Freshdesk support Bruno !?

    • Bruno H

      Team•

      Mar 9, 2023

      This is most likely the next integration on our list.

      I think you can expect a release by the end of this month.

      Update: we ended up postponing it as we look for more interest in it before we can commit resources to it.

  • Bruno H

    Team•

    Feb 15, 2023

    Thanks a lot for the suggestion!

    We will definitely add a dedicated integration for Zendesk at least by the end of Q1.

    In the mean time, you can use Zapier to enable some of this functionality.

    Also, how important is this integration for you? We can prioritise it even more if it is necessary for you.

    • Richard Steers

      •

      Feb 16, 2023

      This is highly important but not top of the features we'd need to adopt Featurebase.

      You could no achieve this with Zapier. You would have to develop a Zendesk app like Canny has to achieve this integration.