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Add specific error message for video uploads exceeding 80MB limit

Requests & Insights
Currently, Featurebase has an 80MB limit for video uploads. When a user attempts to upload a video larger than this limit, the upload fails, but no specific error message is displayed indicating that the file size is the issue. This leads to user confusion as they don't understand why the upload failed. A clear error message should be added to inform users when their video exceeds the 80MB limit.
Post type
✨ Other
What part?
Feedback portal, Dashboard
Posted by Katya S. ·
3 comments

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Comments3

  • Katya S.

    •

    Dec 3, 2025

    Hey @Erik Kaljumäe,

    Just letting you know that once again this has landed us in troubleshooting featurbase when we really just wanted to ask the user for help troubleshooting the issue with our product.

    https://abrp.featurebase.app/p/problems-with-vw-id4

  • Nic Acton

    •

    Nov 1, 2025

    I will add that not only did this fail for me, but also crashed the page and wiped my progress on a ticket I was submitting. I want to push my customers to use for richer feedback but not if this could occur

    • Erik Kaljumäe

      Team•

      Nov 3, 2025

      Hi @Nic Acton, could you contact us via support chat with regards that issue?

      That way we could investigate this issue further.

      Otherwise, would you be able to provide the file used for the upload and steps you took before the page crashed?