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Planned

Better Experience for "Multi-Brand" Companies

Hi, As we've been using this platform for quite some time already, and with an obvious goal of expanding the services and features which we provide to our users - I feel like there is a need for a better support/experience for companies offering multiple products or categories of features to their users. At the moment the solution for this is to use tags, and filter by them. But when a community gets bigger that is not the best and most clear solution. The possible solution for this is to allow companies to "add" products in dashboard, and then each of those products would have their own feedback board and roadmap. While also having the option to view the feedback board and roadmap for all the products at once. I've made a small sketch to explain the concept easier:

maksumic.anis About 2 years ago

10

Feedback & Roadmaps

Optional field for changelog entries to enter a product version

For customers with on-premise installations, it is useful to know from which product version a certain feature is available. Therefore I would like to have an optional field "Version" which should be visible in the changelog. There should be a filter to select all changes which are available for a specific version. An alternative would be if custom tags could also be used for the changlog, so we could use custom tags for versions but they could be used for anything else as well. Again a filter for custom tags would be necessary then.

JΓΌrgen Over 4 years ago

Changelog

In Progress

Slack integration for support module

Fully bring the Featurebase messenger experience to your Slack channel and provide support seamlessly to users wherever they are. A bot in Slack that can respond to customers’ requests Create posts from requests in slack automatically Answer to customers in Slack from FB messenger interface etc.

Markus from Featurebase 9 months ago

15

Support platform

Planned

Sorting rework

Users want two sorting directions (ascending and descending) for all options. For example, if the sorting option is β€˜Upvotes’ there should be two options: Descending: where it shows the most upvoted posts first Ascending: where it shows the least upvoted posts first. There should also be more status sorting options (some them renamed for clarity): Upvotes Upvoter revenue Trending Importance (avg. of Usage Frequency, Urgency, and Importance) Status Status updated date Posted date Due date Manual Also for roadmaps, it’s quite critical to have a manual sorting option. And β€˜Pending’ should be a filter, not a sorting option. This type of sorting would open up so many new ways to slice and dice feedback. Many users have asked for ways to sort β€˜oldest posts first’ for example, but can’t with the current system.

Markus from Featurebase 12 months ago

8

Feedback & Roadmaps