Excited to bring you many new updates this week. The Help Center, in particular, became a lot more powerful. Let’s dive in!

Help Center AI answers ✨

To help users find answers to their questions more naturally and faster, our Help Center now supports AI answers to give an instant overview of any topic.

When searching for a question, an “Ask AI about …” suggestion will appear for all search entries.

Good to know:

• It automatically works in different languages

• It’s always automatically up to date

• It uses information only from the articles to which the user has access. This ensures that your end-users won’t access your private articles.

Help Center Privacy Controls 🔒

You can now selectively restrict access to articles to only give access to internal team members, select customer groups, etc. Learn more from here →

Customizing public portal menu 🎨

You can completely customize your public portal's top menu by renaming modules, changing their order, and linking to external sites. You can even translate them into different languages.

Learn more:

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Changelog email redesign ✉️

We improved the design of the changelog emails to take up more width and look better.

Other improvements

• Fixed rare callout section & double image pasting issue with the text editor

• Fixed race condition with SSO access for private organizations

• Rewrote changelog widget embed code to have more understandable syntax & added new logic for getting unread changelog count

• Added widgetReady callback for the embed widget & rewrote its embedding + url syncing behavior to fix bugs

• Upgraded infrastructure

• + some more minor things

We hope you love those updates as much as we do and stay tuned for massive releases in the following months!

As always, your feedback is invaluable, so share your thoughts with us! 🙌