Hey there!

Excited to bring you three quality-of-life improvements focused on making Featurebase faster to navigate day-to-day.

It’s the start of stepping back and polishing the overall experience, and you can expect more like this in the near future as we keep tightening things up.

Command-K action menu

Hit ⌘+K (or Ctrl+K on Windows) from anywhere in a conversation to open the new action palette. It lets you run all the key actions in your inbox with just your keyboard.

You can:

• Compose replies, notes, macros, or AI responses

• Assign to teammates, teams, or brands

• Update statuses, set priority, copy transcripts

• Convert conversations to customer or back-office tickets

• Link tracker tickets (internal or public) right from the palette

It replaces the old basic ⌘+K with a single shortcut for almost anything you do inside a conversation.

Keyboard shortcuts

Featurebase now also has keyboard shortcuts throughout the support inbox. A few of the most useful ones:

• R - Compose a reply

• N - Compose a note

• M - Use macro

• Q - Draft an AI reply

• Z - Snooze

• A - Assign

• J / K - Move between conversations

• [ / ] - Toggle sidebars

…and plenty more. Press ? anywhere in the inbox to open the full cheatsheet.

Settings rework

Lastly, we've improved the Settings to make them simpler, faster, and much less cluttered as Featurebase has grown.

• Four clear sections: Personal, Products, Workspace, and Data

• Settings for products you don't use stay collapsed, so you only see what's relevant

• Consistent layout, icons, and sub-navigation across every page

Everything you'd expect to find is still there, just in the place you'd actually look for it!

Other

• API for email notification management (opt in/out)

• Dropdown selectors for predefined values in Workflows