Hey there - Reports are finally here!

Featurebase Reports is our new analytics product that gives your team one place to monitor, analyze, and improve your entire customer service operation.

It brings together data about your conversations, AI agent, SLAs, and more, with instant insights, customizable reports, real-time metrics, and actionable CSAT.

You can drill into any number, share reports with your team, export to CSV, or analyze it all with AI through our MCP.

Start with 12 built-in templates

Reports comes with 12 built-in templates to get you started immediately.

• AI performance - see how your Fibi AI Agent and Copilot perform, from resolution and deflection rates to answer quality and time saved

• Team performance - track first response times, resolution rates, and CSAT by whole teams or individual teammates

• CSAT, SLAs & tickets - track CSAT scores, SLA hits and breaches, and ticket volume and resolution times

• Topics & trends - see which topics and product areas drive the most volume automatically with AI-detected attributes.

And a ton more. Every template can be fully edited and customized to your needs!

Build your own custom reports

Go beyond the templates and build completely custom reports and dedicated dashboards for your team:

• Customizable layouts - drag, drop, and resize charts into the view your team needs

• Chart library - visualize any metric with 9 chart types: KPI, column, bar, donut, line, area, combo, heatmap, and table

• Breakdowns - group by time, teammate, team, tag, or custom attribute, and filter at report or chart level

Custom reports help you answer any question your team has, from CSAT by customer segment to how Fibi is trending week over week.

Drill into any number

Explore every datapoint and the details behind your metrics. Dive deeper into trends, uncover root causes, and make data-driven decisions.

• Chart drill-in - click any chart, bar, or point to see the conversations and data behind it

• Data filters - narrow by teammate, tag, channel, custom attribute, or date range to isolate what you need

• Conversation preview - open a full conversation inline to see the context behind a row, or jump straight to it in your Inbox

• CSV export - download the underlying rows with the columns you choose

Best of all, the Featurebase MCP and API let you analyze all your support data from Claude, ChatGPT, create custom artifacts, and much more.

Share & control access

Share any report with your team and stay in full control of who sees what:

• Granular access - use customizable access levels, from full editing to view-only

• External share links - send read-only snapshots to anyone outside your workspace

• Scheduled delivery - send fresh snapshots via email to teammates on a custom cadence

For example, managers can create and share a private report for a 1:1 or set up a recurring weekly email with high-level metrics for management.

Get started with Reports today →

This was one of our biggest builds yet and took us a long time to get right, but it was so worth it. We're super happy with how it turned out and hope you enjoy it!

And as always, leave us feedback! 💫