You can now keep up with new support work, feedback changes, and customer responses directly in Slack, without having to check Featurebase or email.

Choose personal Slack DMs for notifications relevant to you, or create shared channel routes for Workspace activity across your Inbox, feedback, Updates, and Surveys.

Get personal notifications in Slack DMs

Each teammate can connect their Slack account to Featurebase and choose which notifications to receive:

• Conversation activity, new replies, and mentions

• Ticket status changes and SLA breaches

• Feedback assignments and status changes

• Feedback comments, replies, and mentions

These preferences are separate from desktop, email, and mobile notifications. Each alert links back to Featurebase.

Send updates to shared Slack channels

You can also route notifications to the right public channels so your customers and team can stay updated or discuss notifications together:

• New feedback posts and status changes, with optional board filters

• New Conversations and Tickets that need human attention

• Published Updates

• New Survey responses

Create multiple routes to keep different events in separate channels.

Set up Featurebase notifications in Slack →

Keep personal alerts focused and shared channels updated for triage, without custom workarounds!

And as always, leave us feedback! 💫