Creating new articles & collections

To create a new help article or collection:

1. Go to Dashboard → Help center

2. Click New Collection / Article on the top right

You can also create new articles under existing collections by clicking the + icon on the right from them.

Changing articles’ collection

To change the collection of an article:

1. Go to Dashboard → Help center

2. Click the three buttons ⋅⋅⋅ next to the article or collection whose parent collection you want to change

3. Choose the desired collection under the ‘Change collection’ drop-down

You can also drag & drop them under the desired parent collections and have unlimited nested sub-collections.

Article version history

To see the article version history of all the updates and roll back previous changes:

1. Open up the desired article

2. Click the three dots ⋅⋅⋅ on the upper menu

3. Select ‘View history’

4. Select the version you want to recover and click ‘Restore draft to this version’

This will create a new draft based on the selected version that you can then edit and publish.

Unpublishing articles

To revert published articles or locales back to draft:

1. Open up the article that you want to draft

2. Click the three dots ⋅⋅⋅ on the upper menu

3. Select ‘Unpublish article’

This will unpublish the selected locale back to draft. You can select any of the translations from the left side to repeat this action.

Deleting articles & collections

To delete articles and collections:

1. Go to Dashboard → Help center

2. Click the three dots ⋅⋅⋅ next to the article or collection you want to delete

3. Select Delete

4. Confirm the deletion request

FAQ

Will my work get lost if I forget to save the article when exiting?

No, your work will always be autosaved, no matter what. You can always come back to the article and see your edits.

What’s the best resolution for my Knowledge Base illustrations?

Our recommended resolution for knowledge-base illustrations is 16:9 👌

What happens if I delete/reorder an article or collection when using a multilingual Knowledge Base?

When you delete or reorder an article or a collection, it will apply across all languages.

Why don’t collections in my Help Center side menu collapse like yours?

The Help Center will automatically start collapsing collections in the side menu when you have at least 5 collections.

How to create FAQ sections in the Help Center?

You can create FAQ sections with the /accordion element in the editor. It will look like this:

What’s the maximum video upload file size in Featurebase?

We have an 200MB video upload limit across Featurebase.

What type of video files are supported in Featurebase?

We support almost every video format in the game: MP4, MKV, MOV, AVI, FLV, MPEG, MXF, LXF, GXF, 3GP, WebM, MPG, and Quicktime.

Can you make the collection open up as a standalone sidebar?

Yes. You can make a collection itself open as a sidebar menu in the help center.

This can be good for sending specific end-users to focus on only certain articles by linking to that collection:

Just click the three dots next to a collection and turn on the “Standalone collection” check: