HomeSupport PlatformWorkflowsWorkflowsAutomate repetitive support tasks for customers and agents with a no-code visual builder.By Markus from Featurebase•21 articlesWorkflows overviewGetting started with workflowsWorkflows block libraryTriggersCustomer visits a pageCustomer opens a new conversation in the MessengerCustomer sends their first or any messageCustomer or teammate has been unresponsiveTeammate changes conversation stateBuildingConfigure Workflow trigger settingsUsing branches in WorkflowsOptimizingManaging the order of your WorkflowsAuto-close incomplete Worklows conversationsAutomatically qualify leads using WorkflowsRequire leads to give their email to start a conversationPrevent replies to Workflows for an entirely automated experienceTemplatesRoute customer conversations to the right teamLet Fibi AI Agent answer firstSolve frequent queries with self-serve contentAsk customers for a conversation ratingAuto-close inactive conversationsAuto-reassign for unresponsive teammates