Triggers

Choose what starts a Workflow, from page visits to new or unanswered messages.

Customer visits a pageUse Workflows for customer outreach to target and upsell when a customer visits a page on your website.
Customer opens a new conversation in the MessengerHow to triage new inbound conversations with workflows for faster, more personal support.
Customer sends their first or any messageHow to create Workflows to manage inbound conversations or replies over a broad range of channels.
Customer or teammate has been unresponsiveBuild Workflows that trigger automated messages and manage inactive conversations.
Teammate changes conversation stateTrigger workflows like CSAT surveys, follow-ups, or auto-tagging when a teammate closes, snoozes, or reopens a conversation.