Reports
Track support performance with ready-made reports, build custom reports, and share or export the results.
Report templates
Use ready-made reports for conversations, Fibi AI Agent, SLAs, CSAT, and more.
Custom reports
Build your own reports, choose chart types, and fix common issues.
Sharing & exporting
Share reports, schedule deliveries, and export your reporting data.
FAQs
Drill into report data and get answers to common reporting questions.
Articles
- Reports overviewUse Featurebase Reports to spot changes, understand what drives them, and share customer service insights with your team.
- Holistic overview reportGet a holistic view of your support operation - the built-in Overview report tracks volume, Fibi AI Agent impact, team speed, and CSAT.
- Reporting datasetsUnderstand how Featurebase reporting data is organized, what each reporting dataset represents, and how to access it.
- Reporting metrics & attributesLook up every Featurebase Reports metric and attribute, including definitions, timestamps, aggregations, available uses, and datasets.