FAQs
Drill into report data and get answers to common reporting questions.
- Explore report data with drill-inOpen drill-in on any report chart to see the rows behind the number - filter, sort, choose columns, preview conversations, and export to CSV.
- Teammate filters in reportsChoose the right teammate or team filter in Featurebase Reports - dynamic, currently assigned, replied, closed, handled, rated, or SLA-attributed.
- Office hours in reportingLearn how office hours affect duration metrics in Featurebase Reports and when to use All hours or Within office hours.
- Reports FAQsTroubleshoot Reports data, metrics, filters, permissions, sharing, and exports, including missing, changing, or mismatched results.