Report templates
Use ready-made reports for conversations, Fibi AI Agent, SLAs, CSAT, and more.
- Conversations reportingUse the built-in Conversations report template to track conversation volume, replies, closures, channels, and your busiest hours in Featurebase.
- Fibi AI Agent reportingMeasure Fibi AI Agent deflection, resolution, escalations, handoffs, and customer satisfaction with the built-in Fibi AI Agent report template.
- Responsiveness reportingTrack how quickly your team replies to and resolves conversations with the built-in Responsiveness report template in Featurebase Reports.
- Effectiveness reportingMeasure how well your team resolves conversations in Featurebase Reports - first-contact closes, replies to close, reassignments, and assignment speed.
- Customer Satisfaction reportingTrack surveyed CSAT in Featurebase with the Customer Satisfaction report template: scores, ratings, remarks, and survey request and response rates.
- SLAs reportingTrack SLA hits, misses, and breaches with the SLAs report template - miss rate at a glance, performance by target type, and response speed after a miss.
- Teammate Performance reportingSee how each teammate performs in Featurebase Reports - response speed, handling time, per-active-hour productivity, and CSAT.
- Team Inbox Performance reportingTrack each team's workload, responsiveness, and resolution speed in Featurebase Reports with the built-in Team Inbox Performance template.
- Conversation Tags reportingTrack how many conversations get tagged, which conversation tags are used most, and how tag volume trends over time in Featurebase Reports.
- Copilot reportingSee how your team uses Copilot - assisted conversations, questions asked, copied answer rates, and which content powers its answers.
- Tickets reportingTrack ticket volume, time in each state, and resolution speed across teams and teammates with the built-in Tickets report template.