Allowing guest submissions, votes, and comments

Let visitors submit feedback, vote, or comment without signing in, and understand the limits of guest participation.

Written By Markus Palm

Last updated 4 days ago

Overview

Guest actions let visitors participate in feedback without signing in. You can enable submissions, votes, and comments separately.

A guest still needs access to the portal and the relevant Request. Guest actions do not bypass Customer Portal access rules.

Choose allowed guest actions

Go to Settings → Requests → Collection → Feedback Portal → Participation
Find Guest actions
Enable the actions you want to allow

The available controls are:

'Guest submissions': Let visitors submit Requests through the Feedback Portal and Feedback widget without signing in
'Guest commenting': Let visitors comment on Requests without signing in
'Guest voting': Let visitors vote on Requests without signing in

Note: 'Guest submissions' is one setting shared with the In-app widget, so it also appears in the widget settings. If the Feedback Portal is turned off, the remaining participation settings move to the widget settings.

Use guest actions with access rules

Decide access first, then participation. A public portal can require sign-in for submitting feedback while remaining open for browsing. A restricted portal can still require authentication even when guest actions are enabled.

Tip: To conceal customer names while keeping customers identified, use Hide customer identities. This is a display setting, separate from guest participation.

FAQs

Do guests receive email updates about their Requests?

No. Guest participation does not give you a verified customer identity, and guest votes are recorded without adding an identified customer to email subscriptions.

For a customer to receive email updates about their Request, ask them to sign in or identify them through your product integration.

Does allowing guest actions bypass approval or access rules?

No. Guest participation and publication approval are separate settings, so allowing a guest to submit a Request or comment does not remove your approval rules. Guests also need access to the portal and the relevant Request before any guest action is available.

Still need help? Ask the team