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Activity Log for Tickets and Conversations (Who closed/changed status)

Helpdesk
I want to be able to see an activity log or history for tickets and conversations that shows which teammate performed specific actions, such as closing a ticket or changing its status. This is important for accountability and tracking within our support team.
Post type
💡 New feature
What part of Help Desk?
Posted by Ashray Pujari ·
Status: Already exists1 comment

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Comments1

  • Markus Palm changed status to Completed
    Team•

    Jul 28

    Pinned

    Hey! This is already supported directly in the Inbox.

    Open any Conversation or Ticket, click the three-dot menu, and select ‘Show detailed events’ to see its full activity history, including:

    • Who assigned or reassigned the Conversation

    • Who opened, snoozed, reopened, or closed it

    • Who changed the Ticket status or Conversation priority

    • Participant, tag, and Workflow changes

    Every event shows who performed the action and when it happened, giving you the accountability and history requested here.