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Add support for blocking & marking email conversations as spam

Helpdesk
I would like the ability to mark conversations or email addresses as spam. Since moving our support to Featurebase, we have lost the ability to filter out spam, and even a simple manual control to mark a sender as spam would be very helpful.
Post type
💡 New feature
Posted by Praveen Pendyala ·
Status: Completed4 comments

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Comments4

  • Markus Palm changed status to Completed
    Team•

    Aug 11, 2025

    Pinned

    You can now delete any abusive, offensive or spammy users by blocking the user who sent the message:

    1. Open the conversation with the user

    2. Click the three dots from the top right corner of the conversation

    3. Choose ‘Block user’

    All of the information stored about that user, including their messages, will be archived from Featurebase. The user can only be restored manually by you and any new messages from that email address will be rejected. The user will also be prevented from creating a new user account in the future.

    You can see and unblock all users from Settings → Banned Users → Messenger.

  • Joe Pacal

    •

    Jul 9

    Needs block option on bulk-selection. The volume is getting out of hand.

  • Praveen Pendyala

    •

    Aug 1, 2025

    Without this basic functionality, we are really regretting adoption of Featurebase support module to replace our old setup.

    The spam is really getting out of control - especially since our support email (as like any other service) is publicly available!

    • Bruno H

      Team•

      Aug 3, 2025

      Hey Praveen,

      I completely understand your frustration with the amount of spam.

      The good news is that a blocking functionality is currently a work in progress and should be released in the next few days. This will make it much easier to clean up your support inbox from unwanted messages.