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Improve the Reply/notes toggle

Helpdesk

  • The drop-down with a single choice is a random extra step. It should be back and forth toggle that switched with one click- no drop down or extra clicks.

  • Also, ading notes is not obvious at all currently - If you haven used intercom or smth, then you wouldn’t guess in a world that you can add notes somehow here. I think a similar small arrow indicator that intercom has would be very needed to communicate that possibility:

Post type
✨ Other
What part of Help Desk?
Posted by Markus Palm ·
Status: Completed6 comments

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Comments6

  • Bruno H changed status to Completed
    Team•

    May 18, 2025

    Pinned

    Added a dropdown indicator to make it more obvious, will be live in a few mins

  • Milan Kolar

    •

    May 15, 2025

    Oh. Ok, without this posts we’d never find that. Definitely needs to show both options at the same time.

    • Erik Kaljumäe

      Team•

      May 15, 2025

      Would this direction be more suitable?

      • Milan Kolar

        •

        May 15, 2025

        100%

  • Milan Kolar

    •

    May 15, 2025

    This is quite important. I could very well be done by using “messages” that are only visible to support staff, but not the customer.

    • Milan Kolar

      •

      May 15, 2025

      I’ll reply to myself here. The private notes are already possible, just impossible to find. You need to click on the reply bubble