Skip to main content

AI Agent Response Feedback for QA and Training

Helpdesk

I would like a feature to capture customer feedback sentiment (e.g., thumbs up/down or a custom yes/no question) on the responses provided by the Fibi AI agent.

This would help us automate the QA process and improve the training of the agent, reducing the manual effort required to evaluate response accuracy.

Post type
💡 New feature
What part of Help Desk?
Posted by DEEPESH LAKHERA ·
1 comment

This request was merged into another request

Comments1

  • DEEPESH LAKHERA

    •

    Oct 9, 2025

    •

    Merged request

    •

    1 vote

    Fibi AI Agent Response Sentiment Collection (Thumbs Up/Down)

    Users need a way to provide immediate feedback on Fibi AI Agent responses using a simple "thumbs up" or "thumbs down" mechanism. This would allow for direct customer sentiment collection regarding the accuracy or helpfulness of the agent's answers, helping to gauge if the agent has given the right or wrong answer.