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AI auto-tagging take Post custom fields into account when reasoning

Requests & Insights

When AI auto-tagging evaluates a post, it should use not only the post title and description, but also the submitted custom field values.

Custom fields often contain important context, such as product area, use case, severity, customer segment, or request type, and excluding them can cause the AI to miss or misclassify relevant tags.

Post type
✨ Other
What part?
Dashboard, Feedback portal
Posted by Andreas Neuhaus ·
3 comments

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Comments3

  • Hilary Bate

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    Aug 7

    This is super key!

  • Tas Walia

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    Aug 7

    This would be a very useful feature. Any idea if and when we can have this?

  • Marie Ladwig

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    Aug 7

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    Merged request

    •

    2 votes

    Automated tagging based on custom field values

    I want to be able to automatically create or apply tags to feedback posts based on the values of custom fields (e.g., if a 'Urgency' star rating is 5, apply a 'High Priority' tag). This would help in organizing and filtering feedback more efficiently without manual tagging.