@Bruno from Featurebase this is however only available within featurebase Help Center directly right? Do you guys also have a widget, that I can embed in our webapp (like the changelog widget) via which customers can “chat” with our documentation etc. that’s within the Help Center? That would be sick!
Erik Kaljumäe
Team•
May 22, 2025
Hi @Tobias Wandersleb!
Unfortunately there’s no widget that is fully dedicated to Help Center.
However, our Live Chat module agent - Fibi bot can look up the documentation from the Help Center and provide similar assistance to your customers via the Messenger widget chat.
The bot can look up documentation, display it with modifications to the relevant context and provide links to the source.
Let me know if that clarified the situation :)
Tobias Wandersleb
•
Jun 12, 2025
Hey thank you! @Erik Kaljumäe & @Bruno from Featurebase → That was easy to integrate, but unfortunately the answers from your AI Chatbot are not as on point as our internal “self-made” chat bot which is essentially just a OpenAI Assistant. Both have access to the same documentation. We uploaded the docs from Feature Base as PDF Exports to OpenAI.
Example:
When being asked “what alert types are there?” The Fibi Bot gives an answer is not really precisely what we asked. In comparision the VOIDS Bot will give exactly what we are looking for.
What model are you guys using to run the Fibi Bot? Is there a chance you can fine tune the Fibi Bot further to get more useful answers?
We would totally switch to your guys widget as the in app access to docs and changelog within it is also really nice. Also that you directly link to the right documentation etc.
But we not on a level in terms of the chat bot that we can make the move. Or you allow us to customize the Bot to use our own Assistant but within the same widget?
We can also not customize the prompt etc. as this would mean we need to upgrade to the business plan which seems unreasonable for this feature, as we have a working chatbot…
Kim from Mainter
•
Nov 20, 2024
Exciting! Looking forward to trying it out.
Bruno H
Team•
Nov 19, 2024
Hey,
Thanks for the suggestion, we’re looking to roll this out by the end of the week.
Sorry marked this accidentally as completed earlier.
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Comments6
Nov 25, 2024
PinnedAI answers are now available for the help center, you can check out full release notes here Help Center AI answers & privacy controls, changelog email redesign, customize portal menu & more
Tobias Wandersleb
May 21, 2025
@Bruno from Featurebase this is however only available within featurebase Help Center directly right? Do you guys also have a widget, that I can embed in our webapp (like the changelog widget) via which customers can “chat” with our documentation etc. that’s within the Help Center? That would be sick!
Erik Kaljumäe
May 22, 2025
Hi @Tobias Wandersleb!
Unfortunately there’s no widget that is fully dedicated to Help Center.
However, our Live Chat module agent -
Fibi botcan look up the documentation from the Help Center and provide similar assistance to your customers via the Messenger widget chat.https://help.featurebase.app/articles/2019808-set-up-and-customize-the-messenger
The bot can look up documentation, display it with modifications to the relevant context and provide links to the source.
Let me know if that clarified the situation :)
Tobias Wandersleb
Jun 12, 2025
Hey thank you! @Erik Kaljumäe & @Bruno from Featurebase → That was easy to integrate, but unfortunately the answers from your AI Chatbot are not as on point as our internal “self-made” chat bot which is essentially just a OpenAI Assistant. Both have access to the same documentation. We uploaded the docs from Feature Base as PDF Exports to OpenAI.
Example:
When being asked “what alert types are there?” The Fibi Bot gives an answer is not really precisely what we asked. In comparision the VOIDS Bot will give exactly what we are looking for.
What model are you guys using to run the Fibi Bot? Is there a chance you can fine tune the Fibi Bot further to get more useful answers?
We would totally switch to your guys widget as the in app access to docs and changelog within it is also really nice. Also that you directly link to the right documentation etc.
But we not on a level in terms of the chat bot that we can make the move. Or you allow us to customize the Bot to use our own Assistant but within the same widget?
We can also not customize the prompt etc. as this would mean we need to upgrade to the business plan which seems unreasonable for this feature, as we have a working chatbot…
Kim from Mainter
Nov 20, 2024
Exciting! Looking forward to trying it out.
Bruno H
Nov 19, 2024
Hey,
Thanks for the suggestion, we’re looking to roll this out by the end of the week.
Sorry marked this accidentally as completed earlier.