AI helps customers complete incomplete/unstructured tickets before submission

When a customer starts submitting a ticket with too little information, have an AI agent step in during the submission flow (not just as a separate chat widget) to ask clarifying follow up questions, point to relevant documentation, and help structure the ticket before it reaches the support team. Today the AI chat widget and the ticketing flow are two disconnected paths, so a customer who opens a ticket directly skips any AI assistance, and the support team still has to go back and forth for missing details (server setup, browser info, etc). Raised on a demo call with BLUEEND AG (support/ticketing evaluation, second layer support for on-prem customers).