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AI support conversation summaries

Helpdesk

Automatically create concise overviews to speed up handoffs and reviews

Post type
💡 New feature
What part of Help Desk?
Posted by Markus Palm ·
Status: Completed1 comment

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Comments1

  • Markus Palm changed status to Completed
    Team•

    Aug 10

    Pinned

    Hey everyone!

    Updating this post since Conversation summaries are available through Copilot in the Inbox.

    Open any conversation and ask Copilot to summarize the thread or highlight the customer’s issue, key details, and next steps.

    Copilot uses the full conversation context, including internal notes, making long conversations faster to review and hand over between teammates.

    Learn more: Copilot overview